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Act while they're still waiting.

For service branches: a long wait is noticed too late. Mood and each wait against its target, read in the hall.

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Pulses OS Mood and wait screen: mood per zone tied to the wait, unhappy visits by how long they waited, and the unhappy few by counter, service and wait

From the hall to your team.

  1. 01

    Pulses Vision above halls and counters

    A Pulses Vision device on the ceiling, over the waiting hall, the counters and the back office.

  2. 02

    Mood, waits and repeat visits

    Mood per zone, tied to the wait that caused it. The unhappy few, by counter, service and wait. Visitors back for the same service, even at another branch, counted once and anonymously. Presence and flow in the back office, not a score for any person.

  3. 03

    Told before the SLA breaks

    When a wait nears its target, the branch supervisor is told on WhatsApp, Teams, SMS or email, the channels the team already answers.

By design Processing happens on the deviceOnly anonymous metadata leavesNo identity is keptRuns in your own tenant or fully on-premise

The hall, on three screens.

Pulses OS Mood and wait screen: mood per zone tied to the wait, unhappy visits by how long they waited, and the unhappy few by counter, service and wait 01 / 03

Mood and Wait

The unhappy few, by counter and wait: mood per zone, tied to how long people waited.

Pulses OS Before the SLA screen: each service's wait against its target, who is told, on which channel, and when the alert was acknowledged 02 / 03

Before the SLA

Each service's wait against its target, who was told, and when they acknowledged.

Pulses OS Second visits and the back office screen: visitors back for the same service this week, by branch, and back-office presence and flow room by room 03 / 03

Second Visits

Visitors back for the same service, even at another branch, and the back office room by room.

Pulses OS Mood and wait screen: mood per zone tied to the wait, unhappy visits by how long they waited, and the unhappy few by counter, service and waitPulses OS Before the SLA screen: each service's wait against its target, who is told, on which channel, and when the alert was acknowledgedPulses OS Second visits and the back office screen: visitors back for the same service this week, by branch, and back-office presence and flow room by room

Inside the service hall.

Take it to your team.

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Mood and waits read while the visitor is still in the hall.

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