Retail & Shopping
Perfume aisle packed. Tills quiet.
Pulses OS compares footfall by zone, so staff go where shoppers are.
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See
Pulses Vision counts shoppers at the entrance, in each zone and at the tills.
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Understand
Pulses OS sets footfall in each zone against staff on the floor.
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Act
An AI Operator alerts the floor lead to open till 3, with your approval.
Retail Use Cases
Each use case names its Pulses OS module and AI Operator skills.
Zone Footfall
- Pulses CX
- Sales skill
- Tour Guide skill
Which zones draw shoppers
Pulses CX counts shoppers by zone and hour. Move stock and staff to the busy zones.
- Shoppers by zone, by hour
- Time spent in each department
- Footfall before and after a layout change
Time Spent
- Pulses CX
- Sales skill
- Upsell skill
Time spent, zone by zone
Pulses CX times how long shoppers stay in each zone, so you see which displays hold them.
- Time spent at each display
- Zones shoppers pass without stopping
Visit Quality
- Pulses CX
- Sales skill
- Reception skill
- Upsell skill
Shoppers waiting for help
Pulses OS times waits at the service desk and tills, and alerts the floor lead.
- Wait at each counter, live
- Floor lead alerted when waits run long
Staffing
- Pulses Ops
- Staffing skill
- Busy Hours skill
- Throughput skill
Staff where the shoppers are
The Ops Operator sets shoppers in each zone and till queue against staff on the floor.
- Shoppers against staff, by zone
- Till queues, live
- Busy hours, to add staff
Pulses OS for stores
Pulses CX, Ops and Compliance, each with its own AI Operator.
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Pulses CX
Experience & Revenue
Footfall, time spent and waits by zone.
CX Operator skills
- Sales
- Reception
- Support
- Upsell
- Tour Guide
- Q&A
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Pulses Ops
Operations & SLAs
Till queues, staff coverage and busy hours.
Ops Operator skills
- Staffing
- Busy Hours
- SLA Monitor
- Resource Planning
- Maintenance
- Throughput
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Pulses Compliance
Standards & Security
Capacity limits, incidents and audit records.
Compliance Operator skills
- Access Control
- Incident Doc
- Regulatory Audit
- Hygiene Monitor
- Safety Escalation
Your store's terms on screen
Pulses OS shows shoppers, departments and tills, in your store's words.
Recommended Hardware
Pulses Vision inside the store. Vision Pro outside.
