Hotels & Hospitality
Nine at reception. One desk open.
See waits at reception and each restaurant. Move staff as queues build.
See → Understand → Act for Hospitality
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See
Pulses Vision counts guests at reception, in the lobby and at each restaurant.
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Understand
Pulses OS compares each outlet's queue with the staff on shift.
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Act
An AI Operator alerts the duty manager to send staff to the busy outlet, with your approval.
Your terms on screen
Guests, suites and outlets, named your way.
Hospitality Use Cases
Guest Journey
Waits from lobby to spa
Pulses OS times the wait at check-in, the restaurant and the spa. Managers see where guests wait longest.
- Wait at check-in, live
- Lobby occupancy by hour
- Spa and gym use by hour
F&B Operations
Breakfast queue, live
The Ops Operator counts the restaurant queue and free tables. The host gets an alert as the queue grows.
- Restaurant queue, live
- Busy hours by meal period
- Free tables, live
- Staff moves to the busy outlet
Visit Quality
Visit quality, by outlet
Pulses CX measures waits, time spent and repeat visits at each outlet, anonymously.
- Wait and time spent, by outlet
- Repeat visits, counted anonymously
- Alerts to the duty manager
Hygiene & Safety
Cleaning rounds, by area
The Hygiene Monitor skill checks cleaning rounds against the schedule. Housekeeping gets an alert when one is missed.
- Cleaning rounds against schedule
- Cleaning alert after a set number of visits
- Records for your food-safety audits
Pulses OS for hotels
Pulses CX, Ops and Compliance, set up for hotels and resorts.
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Pulses CX
Waits, busy hours and visit quality, outlet by outlet.
Key Skills:
- Reception
- Sales
- Tour Guide
- Support
- Upsell
- Q&A
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Pulses Ops
Queues and staff cover across the property, live.
Key Skills:
- Staffing
- Busy Hours
- Throughput
- SLA Monitor
- Resource Planning
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Pulses Compliance
Cleaning rounds, safety alerts and restricted areas.
Key Skills:
- Hygiene Monitor
- Safety Escalation
- Access Control
- Regulatory Audit
Recommended Hardware
Pulses Vision + Vision Pro Pulses Vision indoors: lobbies, corridors, restaurants. Vision Pro outdoors, sealed to IP67: terraces and entrances. -
Pulses Vision Tower Portable 360° unit for events on the grounds and temporary sites.
