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Platform

AI Operators

Alert the supervisor, suggest opening a counter, with your approval.

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CX Operator6 core skills Ops Operator6 core skills Compliance Operator6 core skills

Experience & Revenue

CX Operator

Works on waits, busy hours and visit quality. Each action is logged and can be overridden.

Skills
6
Each action
Logged

Skills

  • Sales

    Alerts staff when a visitor lingers at a display

  • Reception

    Greetings and wayfinding at reception

  • Support

    Flags long waits and routes them to a supervisor

  • Upsell

    Suggests related products to staff from your POS data

  • Tour Guide

    Guides visitors by kiosk or chat, based on where they are

  • Q&A

    Answers visitor questions via AI Chat with spatial awareness

Operations & Efficiency

Ops Operator

Works on stage times against target. Each action is logged and can be overridden.

Skills
6
Each action
Logged

Skills

  • Staffing

    Compares staff on duty with demand and suggests moves

  • Busy Hours

    Expected busy hours, from your history and events

  • SLA Monitor

    Times service against your SLAs and escalates before a breach

  • Resource Optimization

    Balances equipment, space, and utility usage against actual demand

  • Maintenance

    Detects equipment issues and schedules preventive maintenance

  • Throughput

    Times the flow at entries and counters

Standards & Security

Compliance Operator

Works on required checks and alerts. Each action is logged and can be overridden.

Skills
6
Each action
Logged

Skills

  • Access Control

    Checks zone entry against your access rules and alerts on breaches

  • Incident Documentation

    Logs the time, zone and context of each compliance event

  • Regulatory Audit

    Continuously generates compliance docs against configured frameworks

  • Hygiene Monitor

    Checks cleaning schedules and facility condition

  • Safety Escalation

    Detects safety hazards and triggers graduated response protocols

  • Restricted Zones

    Alerts when a restricted zone is entered

Shared context

The Shared Context Engine

Three AI Operators read from the same context: vision data, your systems and the time of day.

  • Vision Data

    How many are where, and for how long, from Vision Devices

  • Connector Data

    CRM, POS, ERP and ticketing data from your systems

  • Temporal Context

    Time of day, day of week, event schedule, historical patterns

  • Cross-Operator

    The CX Operator sees when Compliance flags a zone.

How AI Operators Work

Four ways an AI Operator acts, with your approval.

  • Device Push

    Send alerts to tablets, kiosks and displays

    Staff tablet: "14 waiting at counter 2. Open counter 3."

  • System Write

    Log visits and update your other systems

    CRM auto-logs visit; ticketing creates incident; scheduling adjusts

  • Notification

    Alert specific people or roles based on context

    Nearest staff get a phone alert; the manager gets the escalation

  • Environment

    Change the physical environment in response

    Kiosk switches language; display shows welcome; access point locks

The Operator Hub

See each action, review each decision and set each skill, in one place.

  • Operator Dashboard

    Status, active skills, recent actions, success metrics

  • Skills Manager

    Enable/disable per Operator with toggle switches and thresholds

  • Connector Registry

    Connected systems, health, sync status, last timestamp

  • Action Log

    Chronological feed with full audit trail per action

  • Chat Interface

    "What did the CX Operator do today?" — conversational access

AI Operators
3
One each for CX, Ops and Compliance.
Action Types
4
Device Push. System Write. Notification. Environment.

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