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Government & Public Sector

Counters, lanes and car parks.

Counter waits, lane checks and free spaces, live, centre by centre.

How it works

See. Understand. Act.

  1. A visitor waiting at a service centre, outlined by Pulses Waiting · 18 min Illustrative

    See Pulses Vision

    Each visit is counted from the door to the counter.

  2. Wait by counter · minutes

    • Counter 1 6 / 10
    • Counter 2 9 / 10
    • Counter 4 18 / 10
    • Counter 5 4 / 10

    Counter 4 is 8 min over standard.

    Illustrative

    Understand Pulses OS

    Each counter's wait is checked against the standard you set.

  3. AI Operator · now

    Counter 4 is 8 min over its wait standard. Open counter 6?

    ApproveNot now

    To the duty supervisor

    Illustrative

    Act AI Operators

    The supervisor gets the alert and opens a counter, with your approval.

Illustrative example. Waits are not from a customer site.

Where it works

Across your service network

Scroll each area. Some have a full use case and film.

  1. Service centresUse case · film
  2. Inspection lanesUse case · film
  3. Unserved visits
  4. Busy hours
  5. Car parks & fleet
Use case · 1-min film Service centres

Play film

Full use case

Service centres

The whole visit, zone by zone.

Where people waited, and for how long. Bad visits, flagged for review.

  • Busy and idle counters, live
  • The path between services
  • Visits flagged against your standard

See the full use case

Use case · 1-min film Vehicle inspection

Play film

Full use case

Inspection lanes

Each required check: done, or skipped.

Both stages timed to the second. Your inspectors decide.

See the full use case

The visits the log missed

Unserved visits

Visits the ticket log missed.

See who came in and left without being served.

  • Walk-ins against tickets issued
  • Left before a counter, by hour
  • The zones they left from
Peak hours on your floor plan

Busy hours

Busy hours, centre by centre.

Peak hours by zone, so rosters follow the visitors.

  • Visitors by zone, by hour
  • Peaks on your floor plan
  • Centres side by side
Vehicles in this zone

Car parks & fleet

Free spaces, by car park.

Vehicles counted in each car park and fleet bay.

  • Car park occupancy, live
  • Free spaces by hour
  • Fleet bays in use

Your terms on screen

Entity
Citizen
Location
Station
Zone
Service Point
Journey
Citizen Journey
Queue
Service Queue
Staff
Officer
Compliance
Regulatory

Pulses OS for government

  • Pulses Compliance

    Lead Product

    Zone entries, alerts and audit records for your security standards.

    Active Skills

    • Access Control
    • Incident Documentation
    • Regulatory Audit
    • Safety Escalation
    • Hygiene Monitor
  • Pulses Ops

    Counter waits, staffing and car parks across your service centres.

    Active Skills

    • Supporting
    • Staffing
    • Throughput
    • Resource Planning
    • Busy Hours
  • Pulses CX

    Waits, repeat visits and visit quality at each service centre.

    Active Skills

    • Supporting
    • Reception
    • Support
    • Q&A
    • Tour Guide

See it at your counters.

We walk your service centre and pick the first counter.