Healthcare & Medical
Eleven waiting at radiology. Two at labs.
Pulses OS compares department waits, so you move staff to the longest.
Your terms on screen
- Entity
- Patient
- Location
- Facility
- Zone
- Ward / Wing
- Journey
- Patient Flow
- Queue
- Registration
- Staff
- Care Team
- Compliance
- Your care standards
Use Cases
Waits, wards and cleaning rounds, as they happen.
Patient Flow
Each stage's wait, timed
Pulses OS times the wait at registration, triage and each clinic. Managers see where patients wait longest.
- Wait by stage, live
- Ward occupancy, live
- Busy hours by department
Wait Times
Waits against your targets
Pulses Ops compares each queue's wait with your target. The SLA Monitor skill alerts the nurse in charge as it slips.
- Wait at each service point, live
- Waits over target, flagged (SLA Monitor skill)
- Staff moves suggested, with approval (Staffing skill)
- Emergency waiting room count, live
Care Standards
Checks against your standards
Pulses Compliance logs required checks and incidents by ward. Your team has the evidence ready for audits.
- Your standards as rules (Regulatory Audit skill)
- Evidence ready for audits
- Checks done or missed, by ward
- A time-stamped record of each incident
Hygiene
Cleaning rounds, by ward
The Hygiene Monitor skill checks cleaning rounds against the schedule in each ward. Housekeeping gets an alert when one is missed.
- Cleaning rounds against schedule
- Alert to housekeeping when a round is missed
Pulses OS for hospitals
Three modules, each with an AI Operator, set up for hospitals and clinics.
-
Pulses CX
Experience & Revenue
Waits, visit quality and wayfinding for patients and visitors.
- Reception — Wayfinding & greeting
- Q&A — Patient questions via kiosk
- Tour Guide — Facility orientation
-
Pulses Ops
Operations & SLAs
Waits against target, care team cover and emergency waiting room counts.
- Staffing — Care team cover by hour
- SLA Monitor — Wait time vs. standards
- Throughput — Registration flow
- Busy Hours — volume by hour
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Pulses Compliance
Standards & Security — Primary
Checks against your standards, cleaning rounds and incident records.
- Regulatory Audit — Evidence for your audits
- Hygiene Monitor — Cleaning rounds
- Incident Documentation — Time-stamped records
- Access Control — Restricted-area alerts
See it in your waiting rooms.
We walk your hospital and pick the first waiting room.
